Returns Policy

  • All sales are final (unless faulty or damaged)
  • Refunds for items damaged or undelivered by the courier will be in a timely manner, dependent on the following; the customer providing evidence of such damage or lack of delivery, resolving the case with the courier and submitting a claim to the courier used for return of monies handled by ELVN London.
  • ELVN London are not liable for the theft or damage of items caused by being left in a safe space or with neighbours.